BT Research Finds Webchat Increasingly Effective Contact Center Communication Channel

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Jan 31 2013	BT Research Finds Webchat Increasingly Effective Contact Center Communication Channel
IRVING, Texas, Jan. 31, 2013 /PRNewswire/ -- BT today announced the key lessons from research it has conducted into the latest communication channels being used by contact centers. One of the most significant developments BT has seen is the increasing use of webchat as a channel for...


Source:http://www.prnewswire.com/news-releases/bt-research-finds-webchat-increasingly-effective-contact-center-communication-channel-189178151.html

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