Capgemini study: Organizations shifting analytics 'focus' away from customer experience towards operations

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Mar 23 2016	Capgemini study: Organizations shifting analytics 'focus' away from customer experience towards operations
PARIS, March 23, 2016 /PRNewswire/ -- A new report conducted by Capgemini Consulting's Digital Transformation Institute reveals the extent to which the search for competitive advantage has driven organizations to shift the focus of their analytical efforts away from customer...


Source:http://www.prnewswire.com/news-releases/capgemini-study-organizations-shifting-analytics-focus-away-from-customer-experience-towards-operations-300239574.html

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