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| Home : Elision Announced to Offer Call Center CRM Integration for VICIDial |
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Jul 05
2021 |
Elision Announced to Offer Call Center CRM Integration for VICIDial |
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Elision announced to offer call center CRM integration services for the VICIDial users. The company will integrate any open source or third party CRM system into VICIDial to provide an integrated solution that works in a streamlined manner. |
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Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading IT company that has been benefiting various businesses with excellent unified communication solutions. The company has also been offering VICIDial customization services. The company has announced that it will offer call center CRM integration for VICIDial users. It means the company will integrate a CRM (Customer Relationship Management) system into the VICIDial call center solution.
About VICIDial
It is an open source call center solution with a wide array of features. It is also a cloud based solution that supports inbound, outbound, and blended campaigns. In more than 100 countries across the globe, more than 14,000 businesses use this software.
The company has announced to offer integration of a CRM system into this open source contact center software. As per the shared details, the company will integrate any open source or third party CRM solution into this software. Some of the major CRMs, the company recommends integrating into VICIDial are listed below:
vTiger
Zoho
SuiteCRM
SugarCRM
Salesforce
Microsoft 360
As per the shared details, integration of a CRM system into the call center software can offer a wide array of features to VICIDial users. These features can help them leverage several benefits such as:
Streamlined operations
Reduced manual efforts
Increased productivity
Improved personalization in customer communication
Enhanced customer experience
Reduced expenses
Increased ROI (Returns over Investment)
And more
The spokesperson of the company also shared a list of key features that will be available to the agents or users of VICIDial after VICIDial vTiger integration or integration of any other CRM software into the VICIDial call center solution. Below is the list of features shared by the spokesperson of Elision:
Auto update of records in the VICIDial if record details change in the CRM solution and vice versa
Data push from one system to another
CRM popup in the VICIDial call center software to show customer information in detail for better conversation
VICIDial call center dialer widget into the CRM system to provide calling features within the CRM system
Click to call feature in the CRM system to provide click2call functionality into the CRM system.
Disposition based lead update in the CRM system automatically
Changelogs to show the details of each applied changes
And many more
As per the shared details, this integrated solution can make the whole operational environment faster, better, and accurate for businesses and call centers that use the VICIDial solution.
About Elision Technologies Pvt. Ltd
It is an IT company based in India and having offices in the USA, the UK, and Mexico. It has been catering to global clients for more than 13 years with unified communication solutions. The company has launched call center CRM integration services for VICIDial users. To know more about it, visit the official page here https://www.elisiontec.com/vicidial-goautodial-solution/ |
| Source:https://www.1888pressrelease.com/elision-announced-to-offer-call-center-crm-integration-for-v-pr-694207.html |
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