IDBI Bank has been awarded the coveted international certification ISO 9001:2008 for its Customer Care Centre as well as their In-House Journal. Shri B.P.Singh, Deputy Managing Director, IDBI Bank received the Certificate from Dr. Amit Gupta, Director Finance, QA Certification Pvt Ltd on behalf of the Bank, at a function held at New Delhi.
Recognized in more than 150 countries, 9001:2008 Standards. places a strong emphasis on customer satisfaction, management responsibility, continual improvement and organizational performance measurement. It further demonstrates the Bank's commitment to regulatory requirement and quality of service standards.
This gives the customer added confidence and enhances their satisfaction and trust. Shree Vayam, the in-house journal of the Bank also received the ISO 9001: 2008 certificate for its design, publication and timely distribution. |
